Among more traditional, boots-on-the-ground struggles unfolding in the political sphere are power plays happening in cyberspace. The same control and influence social media affords consumers – taking control of the conversation, providing feedback, making noise when something isn’t right about a brand or a product – has been useful to civilians reacting to issues of state governance.
According to the Washington Post, many participants learned about the protests in Ukraine “from internet sites like Facebook (49 percent), VKontakte (a Facebook-like social media site that is popular among Russian speakers, 35 percent), and Internet news sites, such as Spilno TV and Hromadianske TV (51 percent)” (survey participants chose all applicable answers for the question). The U.S. State Department has gotten in on the conversation too; Politico reports on the digital dipomacy the U.S. uses to “correct misinformation”, “advance a positive narrative” in the Ukraine, and engage with individuals rather than talking at them.
Twitter played a major role in the Arab Spring and is assuming a similar role in the protests unfolding in Venezuela. The platform has empowered protesters and allowed retired army general Angel Vivas to provide encouragement, organizational help, and tactical advice to protesters, turning him into the face of the movement. According to Mashable, Twitter is also the only free media available.
“[The Internet] seems to be the last space that the government has not figured out how to monopolize,” Ashley Greco-Stoner of the Freedom House told Mashable.
The Venezuelan government’s limited influence is not through lack of trying: It has established its own presence on Twitter and allegedly sought to increase its standing through subversive tactics such as purchasing followers and using shell accounts to bump up the number of pro-government hashtag mentions.
Nevertheless, the protests continue, and attempts by the government to create manufactured good will online has not taken hold. That’s another lesson brands should keep in mind when registering and using social media handles and domain names: Every portal has to be a genuine representation of your company and your intentions.
The same is true for brands/Internet users and their digital presence: They must follow through on the promises they make on their platforms.
New gTLDs are opening new opportunities for individuals to hone their images. For example, someone might purchase a JohnDoe.PHOTOGRAPHY website to legitimize himself as a photographer, or a JaneDoe.GURU website to establish expertise. Businesses of all sizes also may use .GENERICs to establish a certain image, maybe by registering in .LUXURY. But if you (literally) don’t have the goods to back up the image you’re crafting, the campaign will not be successful.